Licence Agreement and Terms of Service

ViLi Accounting Cloud · Version 1.0 · Effective 7 November 2026

In short: ViLi Accounting is a bookkeeping tool, not an accountant or tax adviser. You must check every figure, return and AI-read document before you rely on it or file it. You should download backups regularly. Our total liability is limited to the fees you paid us in the last 12 months, and nothing during a free trial. Please read the full terms below.

Please read this Agreement carefully. By creating an account, ticking the acceptance box, or using ViLi Accounting, you agree to be bound by it. If you do not agree, do not create an account or use the service.

1. Parties

1.1 Provider: LIV Accounting and Bookkeeping Solutions (UEN 53330513J), a sole proprietorship registered in Singapore, of 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051 ("we", "us", "our").

1.2 Customer: the person, company or organisation that creates an account or uses the service ("you", "your"). If you accept this Agreement for an organisation, you confirm that you are authorised to bind it.

2. Definitions

• Service: the ViLi Accounting cloud app at vili-accounting.com, including its features (such as GST, corporate tax and Form P computations, deadline reminders, AI document reading and document storage), updates and documentation.
• Account: your sign-in to the Service and everything in it.
• Plan: the subscription you choose (for example ViLi Business or ViLi Accountant), with its price, number of companies, AI reading allowance and period.
• Your Data: all records, documents, files and other information you enter, import or upload.
• Trial: the free evaluation period described in clause 4.

3. Right to use the Service

3.1 Subject to this Agreement and payment of fees, we grant you a non-exclusive, non-transferable, non-sublicensable right to use the Service during your Plan period, for your own business or to keep books for your own clients, within your Plan's limits.

3.2 The Service and its software are licensed, not sold. We keep all rights not expressly granted to you.

3.3 You are responsible for keeping your sign-in details secret and for everything done through your Account. Tell us promptly if you suspect anyone has used it without permission.

4. Free trial

4.1 New Accounts may use the Service free for 30 days, with up to 2 companies and a limited AI reading allowance. When the Trial ends, the Account becomes read-only until a paid Plan is activated.

4.2 The Trial is provided "as is", without any warranty or support. Our liability for anything arising during the Trial is limited to zero, to the extent the law allows.

5. Plans, fees and renewal

5.1 Fees are shown on our website and are payable in advance in Singapore dollars, by bank transfer or PayNow against our invoice. Prices exclude any tax that applies.

5.2 Your Plan starts when we activate it after receiving payment, and lasts for the period paid (monthly or yearly). Plans do not renew automatically: we will send a renewal invoice, and the Plan continues only once that invoice is paid.

5.3 Fees are non-refundable, including for unused time, because you can try the Service free before paying, except where the law requires otherwise.

5.4 We may change prices or Plan features for future periods by giving at least 30 days' notice by email or in the Service. The new price applies from your next renewal.

5.5 If a Plan ends or is not renewed, your Account becomes read-only: you can still view, print, export and back up Your Data, but cannot add or change records.

5.6 AI document reading is limited to your Plan's monthly allowance. Unused reads do not carry over.

6. Acceptable use

You must not, and must not allow anyone else to:

1. copy, resell, rent, sublicense or share access to the Service, or share your Account beyond your own business and staff;
2. reverse engineer, decompile or interfere with the Service, its security or its usage limits, or try to access other customers' data;
3. upload malware, or anything unlawful, infringing or that you have no right to use;
4. use the Service to build a competing product; or
5. use the Service for any unlawful purpose, including fraud, tax evasion or money laundering.

7. Your Data and backups

7.1 You own Your Data. You give us permission to store, process and copy it only as needed to run the Service for you, including through our service providers listed in our Privacy Policy.

7.2 We take reasonable steps to protect Your Data, but no online service is completely secure or free of failure. You are responsible for keeping your own copies of Your Data. You should use Backup & restore to download a full backup regularly (we recommend at least monthly, and before every filing) and keep it safe.

7.3 To the maximum extent the law allows, we are not responsible for any loss, corruption, unavailability or disclosure of Your Data, however caused, including through errors in the Service, failures of our service providers, or unauthorised access to your Account.

7.4 You are responsible for complying with the Personal Data Protection Act 2012 for any personal data about other people that you put into the Service, and for having the right to upload every document you upload.

7.5 If your Plan has ended and your Account has not been used for 12 months, or you ask us to close it, we may delete your Account and Your Data after giving you at least 30 days' notice by email so you can download a backup.

8. No professional advice — you remain responsible

8.1 The Service is a bookkeeping tool. It does not provide accounting, tax, legal or other professional advice, and using it does not create any client or advisory relationship with us.

8.2 Tax computations, GST F5 figures, Form C-S / C / P computations, CIT rebates and exemptions, deadline reminders, tax rates, form mappings and other regulatory content (including for IRAS and ACRA) are indicative only. They are based on our understanding of published rules at the time of release, may be incomplete or out of date, and may not fit your circumstances.

8.3 AI document reading uses automated technology that can misread or miss amounts, dates, tax codes, suppliers and other details. Drafts it creates are suggestions only. You must check each one against the original document before posting it.

8.4 You are solely responsible for:

1. the accuracy and completeness of everything you enter, import, upload or post;
2. checking every figure, report, computation and return before using or filing it;
3. deciding how the law applies to you, and getting professional advice where needed; and
4. filing returns and paying taxes, fees and penalties correctly and on time, whether or not the Service reminded you.

8.5 We are not liable for any tax, penalty, surcharge, interest, fine, late fee, audit cost or similar amount, or for any filing, payment or decision made using the Service.

9. Availability and changes

9.1 We aim to keep the Service available but do not promise that it will be uninterrupted, error-free or available at any particular time, including near filing deadlines. It may be unavailable for maintenance, updates, or because of problems with the internet or our service providers.

9.2 We may update, change or remove features. We may, but are not obliged to, update the Service for changes in tax rules.

9.3 We may stop offering the Service. If we do, we will give at least 60 days' notice by email so you can download Your Data, and refund the unused part of any prepaid yearly Plan.

10. Ownership

The Service and all intellectual property rights in it, including the name and logo "ViLi Accounting", belong to us or our licensors. Feedback or suggestions you give may be used by us freely and without payment.

11. Warranty disclaimer

11.1 To the maximum extent permitted by law, the Service is provided "as is" and "as available", with all faults. We make no warranty, representation or condition, express or implied, including as to merchantability, satisfactory quality, fitness for a particular purpose, accuracy, compliance with any law, non-infringement, security, or that the Service will be error-free or uninterrupted.

11.2 Where a law does not allow a warranty to be excluded, it is limited to the smallest extent the law allows, and our only obligation is, at our choice, to fix the problem or refund the fees you paid for the affected period.

12. Limitation of liability

12.1 To the maximum extent permitted by law, we will not be liable to you or anyone else, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:

1. loss of profit, revenue, business, contracts, goodwill or anticipated savings;
2. loss, corruption, unavailability or restoration of data;
3. tax, penalty, interest, fine, surcharge or late fee;
4. business interruption or wasted time; or
5. indirect, incidental, special, punitive or consequential loss or damage,

even if we were told such loss was possible.

12.2 Our total liability for all claims arising out of or relating to the Service or this Agreement will not exceed the total fees you actually paid us in the 12 months before the event giving rise to the claim, and is zero for use during a free Trial.

12.3 Nothing in this Agreement limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

12.4 Any claim must be brought within one year after the event giving rise to it, unless the law requires a longer period.

12.5 You agree that these limits are reasonable, reflect the low price of the Service, and that you could obtain professional services or insurance to cover the risks of your books and filings.

13. Indemnity

You will indemnify us against any claims, losses, liabilities, costs and expenses (including reasonable legal fees) arising from: your breach of this Agreement; Your Data or documents you upload; your use of the Service for your clients; or any return, filing, report or decision made using the Service.

14. Suspension and termination

14.1 We may suspend or close your Account immediately by notice if you breach clause 6, do not pay fees when due, or use the Service in a way that could harm us, other customers or the Service. No refund is due in these cases.

14.2 For any other breach, we may close your Account if you do not fix the breach within 14 days of our notice.

14.3 You may stop using the Service at any time, and may ask us to close your Account and delete Your Data.

14.4 Clauses 7, 8 and 10 to 16 continue after this Agreement ends.

15. Support

We provide reasonable email support at tammy@livacct.com on Singapore business days during a paid Plan. We do not promise response or fix times.

16. General

16.1 Entire agreement: this Agreement, our Privacy Policy and your invoices are the whole agreement about the Service and replace all earlier statements.

16.2 Changes: we may update this Agreement. We will give at least 14 days' notice of material changes by email or in the Service. Continuing to use the Service after a change takes effect means you accept it.

16.3 Assignment: you may not transfer this Agreement without our written consent. We may transfer it, including to a company we set up to run the business.

16.4 Severability: if any part is found invalid or unenforceable, it is limited to the minimum extent needed and the rest continues in force.

16.5 Waiver: not enforcing a right is not a waiver of it.

16.6 Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control, including failures of internet, hosting, email or AI service providers.

16.7 Third parties: no one other than you and us has rights under this Agreement, and the Contracts (Rights of Third Parties) Act 2001 does not apply.

16.8 Notices: notices may be given by email to the address on your Account or, for us, to tammy@livacct.com.

16.9 Governing law and disputes: this Agreement is governed by the laws of Singapore. The parties will first try to settle any dispute by good-faith discussion for 30 days. After that, the courts of Singapore have exclusive jurisdiction.

17. Acceptance

By ticking the acceptance box, creating an account or using the Service, you confirm that you have read, understood and accepted this Agreement, including the limits on our liability in clauses 8, 11 and 12.