Privacy Policy
Effective 7 November 2026
This policy explains how ViLi Accounting handles personal data when you use our website and the ViLi Accounting cloud app. ViLi Accounting is provided by LIV Accounting and Bookkeeping Solutions (UEN 53330513J), a business registered in Singapore ("we", "us"). We follow Singapore's Personal Data Protection Act 2012 (PDPA).
1. What we collect
- Account details: your name, email address and password (stored only in scrambled, hashed form, never readable), and when you signed up and last signed in.
- Your books: everything you enter or import into the app, such as company details, customers, suppliers, invoices, bills, journals and bank records. These may include personal data about other people, such as your customers' names and contact details.
- Uploaded documents: invoices, receipts and other files you upload for AI reading.
- Plan and billing records: your plan, its dates, how many documents you have read each month, and our invoice and payment records.
- Messages: emails you send us.
We do not use advertising or tracking cookies. The app keeps your sign-in session in your browser's storage so you stay signed in.
2. How we use it
- To run your account and keep your books available to you.
- To read the documents you upload and prepare draft entries for you to check.
- To manage your plan, send invoices and renewal reminders, and answer your questions.
- To keep the service secure and fix problems.
We do not sell your data, and we do not look at your books except when you ask us for help or when needed to keep the service working.
3. Where it is stored and who processes it
We use these service providers to run ViLi Accounting:
- Supabase: stores your account, your books and your uploaded documents on servers in Singapore.
- Anthropic (Claude AI): when you use AI document reading, the pages you upload are sent to Anthropic to be read. Anthropic's servers are outside Singapore, mainly in the United States. Under Anthropic's commercial terms, this content is not used to train its AI models.
- Netlify: hosts the website and app pages. Your books are not stored on Netlify.
Where data is sent outside Singapore, we use providers that protect it to a standard comparable to the PDPA. If you do not want documents to leave Singapore, do not use AI document reading; you can still enter everything by hand.
4. Who can see your data
Each account can only see its own books and documents. This is enforced by the database itself, not only by the app. We (the account administrator) can see your account details, plan and usage counts so we can manage your subscription.
5. How long we keep it
- Your books and documents are kept while you have an account, including after a plan ends, so you can still view and download them.
- If you ask us to close your account, we delete your account, books and documents. Copies in system backups are removed automatically within about 7 days.
- We keep invoice and payment records for as long as Singapore law requires for business records (generally 5 years).
6. Security
Data is sent over encrypted connections (HTTPS). Passwords are never stored in readable form. Uploaded documents are kept in private storage and can only be opened through short-lived links by the account that owns them. If a data breach is likely to cause you significant harm, we will notify you and, where required, the Personal Data Protection Commission.
7. Your rights
- Access and correction: you can see and edit your books in the app at any time, and you can ask us what personal data we hold about you.
- Download: you can download a full backup of your books from Setup → Backup & restore.
- Withdraw consent or delete: you can ask us to stop using your data or to close your account and delete it.
Email us with your request. We will reply as soon as reasonably possible, normally within 30 days.
8. Your customers' and staff's data
When you record personal data about other people in your books, you are responsible for collecting and using it in line with the PDPA. We process it only to provide the service to you.
9. Contact
Data Protection Officer: Tammy Chong, LIV Accounting and Bookkeeping Solutions
Email: tammy@livacct.com
10. Changes
We may update this policy. The latest version is always on this page, with its effective date at the top. If a change is significant, we will tell you by email or in the app.